EasyClaw.work End User License Agreement (EULA)

Last Updated: March 30, 2026

I. General Provisions

1.1 Acceptance of Agreement and Important Notice

This End User License Agreement (this “Agreement”) is a legal agreement entered into between you and DOCUAGILE PTE. LTD. (“we” or “the Company”) governing your access to, download of, installation of and use of EasyClaw.work (collectively referring to all versions and forms including web version, PC client and mobile application, hereinafter the “Product”), as well as all services provided to you by us through the Product (the “Services”).

Important Notice: Before using the Services, please carefully read this Agreement, in particular the clauses marked in bold black text that have a material impact on your rights and obligations. By downloading, installing, accessing or using the Product, or by clicking to confirm acceptance of this Agreement, you represent that you have fully read, understood and agreed to all terms of this Agreement, as well as any other policies or service rules provided by us. If you do not agree to these terms or do not fall within the scope of users of the Product (see Clause 1.3), please do not download, install, access or use the Product or the Services.

1.2 Amendment of Agreement

We may adjust this Agreement from time to time based on changes in laws, regulations, or service content. Such adjustments will be published on the webpage (or through other legal means such as push notifications or pop-ups). You can review the latest version of the Agreement on the relevant page. If you continue to use the Services after the adjustment of the Agreement, it means you have agreed to the modified content. If you do not accept the adjusted Agreement, you may stop using the Services and cancel your account.

1.3 Scope of Product Users

(a) Applicable Region: The Services are provided only to users outside mainland China. If the laws and regulations of your location prohibit or restrict the use of the Services, please comply with local laws and do not use this Product.

(b) User Types: The Services provide two types of user accounts:

  • Enterprise User: means a duly incorporated and validly existing company, institution or other organization (the “User Entity”), which uses the Services through its duly authorized representative on behalf of the User Entity;
  • Individual User: A natural person with full civil capacity using the Services in their personal capacity.

By agreeing to this Agreement, you represent and warrant to us that:

  • If you are an Enterprise User: You have full civil capacity, represent a legally existing legal entity in agreeing to this Agreement, and have full legal authorization to accept this Agreement on behalf of that entity, which agrees to be bound by this Agreement;
  • If you are an Individual User: You have full civil capacity and have not been suspended or terminated from using the Services due to violation of these terms, other misconduct, or any other reason;
  • Regardless of user type: Your registration and use of the Services comply with all applicable laws and regulations;
  • You understand and agree that the Services are not provided to users in mainland China, and you will strictly comply with the laws and regulations of your jurisdiction and the place where the Services are operated, without taking any technical measures to circumvent geographical restrictions.

Special Obligations for Enterprise Users: You are obligated to provide us with true, accurate, and complete registration information of the User Entity (including but not limited to company name, registration number, director information, contact details) upon our request, and to cooperate with us to contact the User Entity and verify the authorization relationship. If the information you provide is false or we cannot contact the User Entity, you shall independently bear all legal responsibilities under this Agreement.

1.4 Fees and Payment

This Product is provided through a prepaid credits system, and you must purchase credits before using the Services. The specific scope of services, pricing, and relevant details are subject to the latest information officially published by the Product.

Methods of Purchasing Credits:

  • Online Payment: Credit/debit cards, Apple Pay, Google Pay, Alipay (including Hong Kong version), etc.
  • Offline Transfer: If you are an Enterprise User, you may contact our business team to sign an offline product service agreement and purchase credits via corporate bank transfer after obtaining an Invoice.

You agree to:

  • Provide true, accurate, and complete billing information, including valid payment methods;
  • Bear the obligation to pay all fees incurred during the billing period;
  • Pay all applicable taxes (we will withhold and remit them when necessary);
  • Credits purchased are non-refundable except as required by mandatory law.

We reserve the right to adjust the price of services or credits at any time. Any price changes will take effect after notification through the Product or various app stores. Payment for subscription services purchased through mobile app stores is processed by the corresponding platform and is subject to the platform's refund policy. You are responsible for managing your own subscription settings.

Generally, fees for purchased credits are non-refundable, except where mandatory law requires otherwise. However, we may provide refunds in the following circumstances: (1) if we decide to discontinue specific services, refunding the fees for the remaining credits; or (2) if due to our significant service failures you are unable to use the Services, refunding proportionally based on actual downtime; or (3) refund rights required by laws and regulations.

1.5 License Grant

Our Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Product and the Services for business operation purposes (Enterprise Users) or personal non-commercial purposes (Individual Users). If you wish to use the Services for other unauthorized purposes, you must obtain our prior written consent.

II. Account Registration and Management

2.1 Account Registration

(1) Registration Requirements
Before using the Product, you should complete registration, create an account ("Account"), and maintain account information as prompted on the page. During registration, you should:

Enterprise Users must additionally provide:

  • Full legal name of the enterprise, registration number, and registered address;
  • Your position in the enterprise and proof of authorization (such as employee ID, authorization letter);
  • Corporate email domain verification or other proof of enterprise ownership.

Individual Users must provide:

  • Real name and valid personal email address;
  • Identity document (such as passport) number for real-name verification (if required by local law).

General Requirements:

  • Provide true, accurate, and complete information;
  • Update account information in a timely manner to ensure its continued accuracy;
  • Set a strong password and properly safeguard access credentials.

(2) Information Warranty
You warrant that the registration information you provide is true, accurate, lawful, and valid, and should be updated in a timely manner. If you choose to refuse to provide registration information, or submit materials/information that is inaccurate, untrue, non-standard, or if we have reasonable grounds to suspect that such information contains errors, falsehoods, or illegal circumstances, you may be unable to use the Services, or some functions may be restricted during use.

(3) Our Right to Review
We reserve the right to review any registration application and may reject any registration application without stating reasons. If we discover that you have obtained account registration through false information or other violations of laws and regulations, or behavior violating this Agreement, we have the right to unilaterally take measures such as ordering rectification within a time limit, suspending use, or canceling the account, without prior notice.

(4) Consequences of Violation
Any losses or legal liabilities arising from your provision of false information or violation of the above warranties shall be borne by you alone. We have the right to refuse to provide relevant functions to you, or to take measures such as suspension, restriction, or cancellation of already registered accounts.

2.2 Account Security

During the use of this Product, you are responsible for properly safeguarding your account information and access credentials, not sharing them with others. We are not responsible for losses resulting from your failure to properly safeguard account credentials.

All operations conducted under this account will be deemed to have been performed by you or personnel authorized by you. You are responsible for all actions in your account or any use of the Services, and all activities occurring under your account. You may not claim exemption or reduction of your responsibility on the grounds that the account was stolen, not operated by you, or used without authorization.

If you discover any unauthorized access or account theft, you should immediately notify us through the channels available within the Product.

Special Terms for Account Security:

  • Enterprise Users: If we discover or have reasonable grounds to believe that the actual user of the account is not the company you represent or personnel authorized by the company, to protect account security, our Company has the right to immediately suspend or terminate the provision of services to the registered account, or cancel the account.
  • Individual Users: If abnormal login or security risks are discovered in the account, we have the right to temporarily freeze the account until identity re-verification is completed.

2.3 Account Use and Control

  • Enterprise Users: You acknowledge and agree that the account is for use only by the enterprise you represent, and its right to use does not belong to you or any other individual authorized by the company. The account may not be gifted, lent, rented, or resold to any third party. The User Entity has the right to request us at any time to cooperate in deactivating, recovering, resetting, or canceling the account, or to request account usage data. We have the right to provide to the enterprise or cooperate with the enterprise to complete operations without obtaining your consent again through the account.
  • Individual Users: The account belongs to you personally and is for your use only. It may not be gifted, lent, rented, resold, or otherwise licensed to others.

2.4 Third-Party Platform Account Login

If you log in to the Product through a third-party platform account (such as Google), the third-party account is managed by the corresponding platform and is subject to its terms of service. If your third-party platform account is deactivated or deleted, it may result in your inability to access the Product. We are not responsible for interruption of access to the Product due to third-party account issues, or inability to log in to the Product due to loss of your third-party platform account credentials. Issues related to the third-party account should be resolved by you directly with that platform, and we do not bear the obligation to resolve them.

2.5 Account Cancellation

You may contact us at any time by sending an email to the contact information specified in "Article XI Complaints and Suggestions" of this Agreement to apply for account cancellation.

After account cancellation, your right to use the Services and access cloud instances will immediately terminate. Except where laws and regulations require data retention, all relevant data generated during your use of the account (including generated content and files stored in the cloud) will be permanently deleted or anonymized according to our Privacy Policy. Therefore, before cancellation, we recommend that you export all data you need to retain in advance. Cancellation operations are irrevocable.

Data Processing Distinctions:

  • Enterprise Users: Account cancellation requires written confirmation from the User Entity (if applicable), or proof that you have obtained sufficient authorization. Enterprise data under the account may be transferred or deleted according to the User Entity's requirements.
  • Individual Users: You may apply for cancellation at any time, and individual account data will be deleted after cancellation according to the Privacy Policy.

III. Products and Services

3.1 Product Function Overview

The "EasyClaw.work" software suite offers a variety of generative AI (Large Model)‑powered intelligent collaboration and task automation features, including but not limited to the following:

  • AI Intelligent Execution and Collaboration
    • Leveraging large model technology, the Product interprets user operational intent and intelligently plans and executes complex task workflows through natural language instructions, document input, or multi-Agent collaboration (collectively referred to as the “AI Execution and Collaboration Capability”).
    • Based on text, files, or other content input by users, the system automatically generates corresponding outputs such as instructions, scripts, code, and copy to assist with a wide range of tasks including information gathering, research and analysis, document drafting, software development, content creation, social media operation, meeting minute generation, and more.
  • Cross‑Platform Interaction: Supports bot access configuration on mainstream platforms including Feishu, Telegram, and Slack, enabling cross‑platform automated interaction and task processing.
  • Skill Expansion: Provides an extensive skill library via the Skill Marketplace, allowing one‑click installation of skill prompt packages to rapidly expand AI agent capabilities.
  • Multi‑Model Support: Integrates world‑class large models including Claude, GPT, and Gemini. Users may independently select and switch models based on task requirements, and the system may also automatically match appropriate models according to the scenario.
  • Custom Model Configuration: The Product allows you to configure and invoke external large model services obtained by yourself (hereinafter “Custom Models”). When using the Custom Model function, you acknowledge and agree that:
    1. The Product only provides an interactive interface and communication support. Your input content will be sent directly to the configured Custom Model, which will return output results to you.
    2. You warrant that the Custom Models you connect to are from legitimate sources and have been obtained through authorization, purchase, or formal channels. You shall not access unauthorized, unknown‑source, or illegal or infringing model services.
    3. All costs arising from the use of Custom Models (including but not limited to token consumption fees, subscription fees, API call fees, etc.) shall be borne solely by you.
    4. You undertake to strictly comply with the user agreements, usage rules, and compliance requirements of the Custom Model providers. Any losses, damages, or disputes arising from the model service itself or disputes between you and the model provider shall be resolved independently between you and such provider.
  • Version Differences: Certain features of the Product may only be available to enterprise users or individual users with specific subscription tiers, subject to display on the Product interface or service descriptions.

3.2 Cloud Resources

  • Resource Provision
    • To support the normal operation and task execution of the Product, the Company provides users with dedicated cloud resources based on a virtual server environment (hereinafter “Cloud Resources” or “Cloud Bots”) for storing, computing, and running tasks or data related to the Product’s functions.
    • Cloud Resources serve as an important foundation for the Product to implement its AI Execution and Collaboration Capability. Accessing, creating, or using such resources through the Product interface or authorized instructions shall be deemed your acceptance of the provisions under this Section.
  • Billing Rules
    • Use of Cloud Resources incurs fees, including but not limited to computing resource usage, storage space, network bandwidth, access traffic, and other related service expenses. All Cloud Resource fees shall be borne by the user.
    • Fee standards, billing methods, and payment rules shall be subject to the real‑time announcements published on the Company’s official website, client application, or system.
    • You expressly understand and agree that different subscription levels or types may include different quotas of Cloud Resource usage rights, and the Company reserves the right to adjust resource configurations and billing policies based on operational needs.
  • Data Retention: You understand and confirm that data stored in the Cloud Services will be deleted upon expiration of your subscription, termination of your account, or discontinuation of the relevant services. The Company shall not be liable for any compensation or remedy for any data loss or damage caused by your failure to back up information in a timely manner.
  • Cloud Resources are provided by third‑party infrastructure providers, and their operational stability is subject to the technical service levels of such third parties. The Company shall use reasonable efforts to ensure proper service operation but provides no express or implied warranties in this regard.

3.3 Service Changes

We may adjust, optimize, or change the content, functions, and interface of the Product and Services from time to time. Any updated or future versions of the Services are also subject to this Agreement. According to the following types of changes, we will:

(a) Minor Function Updates: No advance notice required, may update automatically; "Minor Updates" refer to updates that do not affect core functions, do not change user rights and obligations, and do not reduce service quality;
(b) Major Function Changes: Advance notice will be given, with a reasonable adaptation period;
(c) Discontinuation of Specific Services: 30 days advance notice will be given, with proportional refunds for prepaid fees;
(d) Discontinuation of All Services: 60 days advance notice will be given, with refunds for prepaid unused fees.

3.4 Third-Party Services

The Product may integrate or link to third-party services including but not limited to third-party large models (such as Anthropic Claude, OpenAI GPT, Google Gemini, etc.), third-party communication platforms (such as Feishu, Slack, Telegram, Discord, etc.), official skills (including those developed and maintained by EasyClaw), and third-party skills (referring to those provided through the Skill Marketplace and published by third-party developers). Regarding third-party services, we expressly state:

  1. Third-party services are subject to their own terms of service and privacy policies, which you should read and comply with;
  2. We do not make any guarantees regarding the availability, accuracy, security, or quality of third-party services;
  3. Interruption or failure of third-party services does not constitute service interruption by us, and we are not responsible for resolving or bearing responsibility;
  4. We are not responsible for any losses caused by third-party services.

3.5 App Store Usage Rules

Users who obtain the Product through the Apple App Store shall be subject to the Apple Media Services Terms and Conditions.
Users who obtain the Product through the Google App Store shall be subject to the Google App Store Terms of Service.
In the event of any conflict between this Agreement and the applicable platform rules, the platform rules shall prevail, but only in respect of the specific version of the Product distributed through such platform.

IV. Input, Output, and Product Functions Based on Large Model Capabilities

4.1 Input Content

"Input Content" refers to all information you submit to the Product, including but not limited to text, instructions, files, images, audio, video, and other data. Regarding the Input Content you submit to the Product, you represent and warrant that:

  • You have all necessary rights, licenses, and authorizations to submit such content;
  • The content does not infringe any third-party intellectual property rights or other legitimate rights;
  • The content does not violate any applicable laws and regulations;
  • If the content involves third-party personal information, you have obtained sufficient lawful authorization.

Our Company may, at its sole discretion, take any measures it deems necessary and/or appropriate against any user who uploads or publishes inappropriate content in the Services, including but not limited to warning the user, suspending or terminating the user account, deleting all content uploaded or published by the user in the Services, and/or directly or indirectly reporting the user to law enforcement authorities.

4.2 Output Content

4.2.1 Intellectual Property Rights of Output Content

To the extent permitted by applicable law, the intellectual property rights of the Input Content you submit belong to the original rights holders. To the extent permitted by applicable law, we attribute the rights to Output Content generated by the Services to you, but you should note that due to the uncertain legal status of AI-generated content in various jurisdictions, we do not guarantee that you can successfully claim copyright or other intellectual property protection for Output Content.

Attribution Distinction:

  • Enterprise Users: Output content generated during the paid subscription period represented by you (the User Entity) shall have relevant rights belonging to the User Entity;
  • Individual Users: Rights to Output Content belong to you personally, but are limited to personal non-commercial use purposes only.
4.2.2 Special Risk Warning for Output Content

Important Notice: AI-generated content is based on probabilistic predictions of large language models and may contain factual errors, biases, or inappropriate content. You must conduct independent review and verification before using Output Content. Specifically, you understand and agree that:

  • Output Content may be inaccurate, even if it appears very detailed and specific;
  • Different users may obtain similar or identical Output Content, and we do not guarantee the uniqueness of Output Content;
  • Output Content does not represent our views or positions;
  • Mention of third-party products or services in Output Content does not indicate any affiliation or endorsement relationship between that third party and our Company;
  • In situations that have significant impact on you or related parties, such as in professional fields like law, medicine, finance, or psychological counseling, output from AI employees cannot replace advice from qualified professionals, and relevant content is for your reference only. You may not use Output Content as a basis for decision-making;
  • You may not add any markings to Output Content that may mislead others about the source of the content.

4.3 AI Operation Authorization and Risk Control

You understand and agree that AI employees possess the attributes of artificial intelligence-assisted operation functions, which will understand your intentions based on algorithmic models and execute specific actions on behalf of you or the User Entity you represent (such as operating files, calling APIs, sending messages, etc.). Therefore, before using the AI employee's artificial intelligence-assisted operation functions, you should assess the potential risks of errors that may occur during the intention understanding and operation process, and further agree to the following:

  • You explicitly authorize AI employees to execute actions through input instructions;
  • The scope of authorization is limited to systems, accounts, and environments that you legally own, manage, or control;
  • You may not authorize AI employees to access or manipulate systems or third-party accounts that you do not have the right to control;
  • Before executing high-risk actions (such as modifying databases, sending bulk emails), please verify in a test environment first;
  • The Product provides a stop function at any time, and you may interrupt actions being executed at any time.

Given the real-time characteristics of AI employees' artificial intelligence-assisted operation functions, you should exercise due diligence when issuing high-risk instructions, especially for instructions involving system settings, data modification, or account operations. You should independently make real-time judgments and final confirmations regarding each operation performed by AI employees.

We are not responsible for any data loss, business interruption, or other losses caused by accidents during task execution. Therefore, before using operations involving modifications to your account data or business processes, we strongly recommend that you back up important data. Notwithstanding the foregoing, whether to perform such backup is at your sole discretion, and you shall bear all corresponding consequences arising therefrom. To protect your legitimate rights and interests, the Product provides you with a visual operation interface and a "Stop Anytime" button, which you may click at any time during the operation execution process to interrupt the operation.

V. Service Usage Standards

5.1 Principles of Use

You are fully responsible for all your actions during the use of the Product and Services, and must use the Product in a legal and responsible manner. You may not use the Product to engage in any activities that may harm others, damage society, or violate the law. If you discover any improper behavior or content while using the Services, please notify us immediately via email or any other channels provided by the Services.

Purpose of Use Restrictions:

  • Enterprise Users: Limited to internal operations, management, production, and other legitimate commercial purposes of the enterprise you represent;
  • Individual Users: Limited to personal learning, work, life, and other non-commercial purposes, or commercial activities with explicit authorization.

5.2 Explicitly Prohibited Conduct

(I) Illegal Activities, Activities Violating Social Morality or Public Order
You may not use the Product and Services to engage in or assist in any illegal activities, activities violating social morality or public order, including but not limited to:

  • Fraud, scams, phishing, or any form of identity fraud;
  • Money laundering, terrorist financing, or other financial crimes;
  • Illegal intrusion, control, or interference with the normal functions of others' computer information systems or networks, or stealing, tampering with, or deleting network data or other cybercrimes;
  • Producing, disseminating, or storing illegal content, including but not limited to content that is abusive, bullying, defamatory, harassing, harmful, hateful, false, infringing, disparaging, offensive, obscene, threatening, illegal, violent, vulgar, involving pedophilia, involving or inciting money laundering or gambling, or other content not in compliance with currently applicable laws;
  • Actions violating export control or sanctions regulations;
  • Actions threatening the unity, integrity, defense, security, or sovereignty of any country, disrupting diplomatic relations, disturbing public order, or inciting the commission of any prosecutable crime, obstructing the investigation of any crime, or insulting other countries.

(II) Harmful Content
You may not use the Product to generate, disseminate, or store the following types of content:

  • Content that incites violence, hatred, or discrimination (based on race, gender, nationality, religion, sexual orientation, etc.);
  • Content that harasses, threatens, or intimidates others;
  • Obscene or pornographic content;
  • False information or deliberately misleading content (especially in sensitive areas such as public health or elections);
  • Unauthorized private information of others (including deepfakes);
  • Deceiving or misleading the recipient regarding the source of information;
  • Content that is obviously false and untrue, written or published for economic gain, intended to harass or mislead others, or cause damage to others; or obviously false or misleading content that the actor still deliberately disseminates, and which can be reasonably recognized as fact.

(III) System Security
You may not use the Product or use the Product to engage in any actions endangering computer information systems, networks, or data security, including but not limited to:

  • Attempting to interfere with, disrupt, modify, monitor, copy, or unauthorized access to the Product's systems, servers, or networks;
  • Uploading or disseminating viruses, malware, spyware, or other harmful programs;
  • Circumventing the Product's security measures, rate limits, or access controls;
  • Conducting unauthorized penetration testing or vulnerability scanning of the Product;
  • Developing, disseminating, or providing programs, scripts, tools, or methods specifically designed to implement the above behaviors;
  • Forging or tampering with network data packets or communication protocol identifiers;
  • Other behaviors that endanger computer information systems, networks, or data security in any form.

(IV) Resource Abuse
You may not consume computing power beyond normal usage, such as:

  • Cryptocurrency mining;
  • Setting up unauthorized proxy servers or VPN services;
  • Batch registration of accounts or circumventing payment and risk control mechanisms;
  • Using the Product to provide competitive services to third parties without paying corresponding fees (Enterprise Users are specifically prohibited from using the Product to provide commercial AI services to third-party enterprises).

(V) Intellectual Property Infringement
You may not use the Product to engage in intellectual property infringement, including but not limited to:

  • Inputting or using any third-party copyrighted content, trademarks, trade secrets, or other intellectual property rights in the Product without authorization;
  • Reverse engineering, decompiling, or attempting to obtain the source code of the Product.

(VI) Competitive Use
You may not use the Product for competitive purposes, including but not limited to:

  • Developing, training, or operating products, services, models, or systems competitive with our Company and its affiliates;
  • Systematically scraping or extracting data or output content from the Product for competitive purposes.

5.3 Content Review

To comply with laws and regulations, the Product has the right to review user behavior in using the Services through technical or manual means. For content that we or regulatory authorities deem to violate any law, this Agreement, or the Privacy Policy, the Product also has the right to take reasonable measures such as stopping generation, stopping transmission, or deletion. However, such review does not mean we need to bear additional responsibility, and you are fully responsible for all actions under your registered account.

VI. Ownership and Intellectual Property

6.1 Ownership of Intellectual Property

All intellectual property rights involved in the trademarks, service marks, uniform resource locators, text, service names, and any combinations thereof (collectively "Marks") of the Product, as well as copyrights, trademark rights, patent rights, trade secrets, and other intellectual property rights involved in the Product, belong to us or our affiliates and are protected by intellectual property laws.

Without our or our affiliates' prior permission, you may not separately or jointly display, use, apply for trademark registration, register as domain names, or otherwise dispose of the above Marks, nor may you engage in any behavior that explicitly or implicitly indicates to any third party that you have the right to display, use, or otherwise dispose of such Marks. You warrant that you will not attack the Services in any way, modify, adapt, or translate the software, technology, or materials used by the Services, nor attempt to obtain the source code or technology of the Product through reverse engineering, decompiling, disassembling, reverse analysis of models/algorithms/system architectures, or other similar behaviors, set technical restrictions, or engage in other similar behaviors; otherwise, you shall bear all legal consequences arising therefrom, and we have the right to pursue your legal responsibility according to law.

6.2 Restrictions on Intellectual Property Use

Without our prior written consent, you may not exercise, utilize, or transfer the above intellectual property rights for any commercial or non-commercial purposes by yourself or authorize any third party to do so. We reserve the right to pursue legal responsibility for any such behavior.

6.3 Handling of Third-Party Intellectual Property Disputes

If any third-party institution or individual raises objections or complaints regarding intellectual property ownership, trade secret disclosure, or other aspects related to your use of the Services, or raises objections or complaints regarding rights to the Services you use, you are responsible for providing relevant proof of rights materials and cooperating with the third party's complaint handling work. You are responsible for resolving any claims, litigation, or potential litigation arising therefrom and bearing all costs and losses incurred thereby, regardless of whether such costs and losses are borne directly by you or advanced by our Company.

6.4 Intellectual Property Reservation and Authorization

All intellectual property rights owned by each party prior to signing this Agreement remain with each party itself or the original rights holder; the signing or performance of this Agreement by each party does not result in any transfer of intellectual property or other rights. Unless otherwise agreed by the parties or required by laws and regulations, if you have lawful and valid intellectual property rights to uploaded content, then the intellectual property rights involved in synthesized content remain with you. However, you are responsible for independently judging and handling whether the above synthesized content involves intellectual property rights and the ownership of relevant intellectual property rights, and we are not responsible for any losses arising therefrom; if this causes losses to us or our affiliates, you shall bear compensation liability.

You agree to grant us and third parties providing necessary technical support to us a license to use content you upload, generate, and synthesize to the extent necessary to provide the Services. This license terminates when you delete the relevant content or cancel your account (unless otherwise required by law). The scope of the license includes but is not limited to using your Input Content to the extent necessary to provide the Product services, technical processing of your Input Content (such as format conversion, transmission to large model APIs), and analyzing anonymized usage data within the scope agreed in the "Privacy Policy" to improve the product.

If you provide us with any suggestions, feedback, or improvement ideas, you grant us the right to use such feedback free of charge, permanently, and irrevocably without paying you compensation or obtaining additional consent.

6.5 Intellectual Property Protection

We respect the intellectual property rights and other legitimate rights and interests of rights holders and actively take effective measures to protect others' intellectual property rights and other legitimate rights and interests. If intellectual property rights holders or other rights holders believe that the Services infringe upon their legitimate rights and interests, they may report or complain through the channels specified in Article XI (Complaint Methods and Handling) of this Agreement, submit opinions and corresponding proof materials to us. We will attach great importance to your opinions and take handling measures according to law.

VII. Data Privacy

Regarding the processing of personal data and enterprise data, including data types, processing purposes, security measures, data subject rights, and cross-border transmission arrangements, please refer to our Privacy Policy. This policy constitutes an inseparable part of this Agreement.

All information and data you provide to our Company during the use of the Services will be strictly confidential and protected by our Company in accordance with the Privacy Policy. Except as permitted by law, or disclosure required by valid legal documents issued by government departments or law enforcement agencies, our Company will not disclose your information.

By accepting this Agreement, you agree to exempt our Company from liability for third-party claims arising from our Company's good faith compliance with the above information disclosure terms, or any actions taken by law enforcement agencies based on information disclosed under this article.

VIII. Disclaimer and Limitation of Liability

8.1 Provision of Services

To the maximum extent permitted by applicable law, the Services are provided "AS IS" and "AS AVAILABLE". We make no express or implied warranties, including but not limited to merchantability, fitness for a particular purpose, title, quiet enjoyment, non-infringement of third-party rights, service continuity or error-free operation, accuracy of AI-generated content, and data security or non-loss.

We make no warranties or representations regarding the accuracy, reliability, timeliness, or completeness of the Services content, third-party content, or any other information. We may temporarily interrupt services due to reasons including but not limited to system maintenance and upgrades, security vulnerability repairs, force majeure events, or third-party infrastructure failures.

Any advice or information you obtain from the Services does not constitute a warranty not expressly agreed upon in this Agreement.

8.2 Exclusion of Liability

We are not responsible for the following circumstances: (a) errors, omissions, or inaccuracies in content; (b) personal injury or property damage of any nature resulting from your access and use of the Services; (c) any unauthorized access to or use of our secure servers and/or all information stored therein; (d) any interruption or termination of transmission of the Services; (e) any bugs, viruses, Trojan horses, etc. that may be transmitted through the Services by any third party; and/or (f) any errors or omissions in the Services or any content; and/or (g) any type of loss or damage suffered due to use of any content posted, transmitted, or otherwise made available through the Services.

To the maximum extent permitted by applicable law, we and our affiliates, officers, directors, employees, licensors, and service providers are not responsible for indirect losses, incidental losses, special losses, punitive damages, consequential losses, loss of profits, data loss or damage, business interruption, loss of goodwill, or other non-direct economic losses (regardless of whether they have been informed of the possibility of such losses).

8.3 Limitation of Liability

To the maximum extent permitted by applicable law, our total liability to you shall not exceed the total amount of service fees you actually paid to us in the 12 months prior to the occurrence of the claim event.

IX. Export Compliance

You agree to comply with all applicable export control laws and regulations, including but not limited to: the U.S. Export Administration Regulations (EAR), the U.S. International Traffic in Arms Regulations (ITAR), EU export control regulations, and export control requirements of other applicable jurisdictions. You agree not to use, export, re-export, transfer the Software, or provide the Software to others in any manner that violates applicable export control laws and regulations of Europe, the United States, or other relevant jurisdictions, including but not limited to violations of restrictions on dual-use technology, embargoed destinations, prohibited end users, or military applications.

You represent and warrant that:

  • You are not a sanctioned entity or individual on any applicable sanctions list;
  • You will not export or re-export the Product to sanctioned countries or regions;
  • You will not use the Product for any controlled end uses (such as weapons development);
  • Your use does not violate any applicable export control or sanctions requirements.

X. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless our Company and its affiliates, officers, directors, employees, agents, and licensors (collectively "Indemnified Parties") from losses arising from your use of the Product, your violation of any terms of this Agreement, your Input Content or actions performed by AI employees infringing third-party rights, your enterprise members' (if applicable) violation of this Agreement, your violation of any applicable laws and regulations, or your representations and warranties under this Agreement being untrue or inaccurate.

Special Confirmation for Enterprise Users: You confirm that if you violate this Agreement causing losses to our Company, the User Entity you belong to bears joint and several liability with you.

XI. Complaints and Suggestions

11.1 Infringement and Violation Complaints

If you believe the Services infringe your intellectual property rights or other legitimate rights and interests, or discover any illegal or false information, or any use violating this Agreement, you should immediately contact our Company (email: [enterprise@easyclaw.com], or other contact information published in the Product). After receiving your complaint, we will handle it in a timely manner and take reasonable measures such as stopping generation, suspending transmission, or deleting relevant content.

11.2 Product Problem Feedback

Our Company attaches great importance to the compliance of output content and will take reasonable and necessary security measures to filter and review inappropriate content. If you discover unreasonable content, defects, or other problems in the output content of the Product and related services, or returned processing results, you are welcome to provide feedback to us at any time through the above contact information. We sincerely thank you for your supervision and support.

11.3 Feedback Processing Time Limit

We will provide feedback to you within a reasonable time (usually 3 working days) after you submit a complaint or suggestion.

XII. Term and Termination of Agreement

12.1 Term of Agreement

This Agreement shall take effect from the date you first use the Services and shall remain valid during your continued use of the Services, or until the date you or our Company terminates this Agreement.

12.2 Termination by User

You may terminate this Agreement at any time by stopping accessing and using the Services and canceling your account. Termination of this Agreement does not affect your payment obligations incurred prior to termination.

12.3 Suspension of Account or Termination of Agreement by Company

12.3.1 We may suspend (rather than immediately terminate) your account in the following circumstances. During the suspension period, you will not be able to access the Product, but data will be retained. If verified that no violation occurred, account access will be restored. Circumstances for account suspension:

  • Suspected violation of this Agreement requiring investigation and verification;
  • Payment failure or billing delinquency (if applicable);
  • Abnormal activity or security risks in the account;
  • Requirements by law or regulatory authorities.

If your account is suspended, you may contact us to submit an appeal, and we will respond within 10 working days.

12.3.2 We may terminate this Agreement in the following circumstances:
(1) Immediate termination (without notice): You seriously violate this Agreement, engage in illegal activities, or threaten system security;
(2) Termination with 30 days' notice: Changes in laws and regulations make continued provision of services unfeasible;
(3) Termination with 30 days' notice: We decide to discontinue specific service items;
(4) Termination with 60 days' notice: We decide to discontinue all services.

Data Processing After Account Termination:

  • Enterprise Users: If the account is terminated due to enterprise requirements or changes in enterprise authorized representatives, data will be transferred or deleted according to enterprise instructions;
  • Individual Users: Individual account data will be deleted after termination according to the Privacy Policy.

After termination of this Agreement, your right to use the Product immediately terminates, and we will process your data in accordance with the Privacy Policy. Termination of the Agreement does not affect your obligation to pay all fees due prior to termination.

The following provisions shall survive termination of this Agreement: Intellectual Property (Article VI), Disclaimer and Limitation of Liability (Article VIII), Indemnification (Article X), Dispute Resolution and Arbitration (Article XIII).

XIII. Dispute Resolution and Arbitration

13.1 Dispute Resolution

You may contact us at any time to report any problems you encounter during use of the Services, and most problems can be resolved quickly through this method. You and our Company both agree to use best efforts to resolve any disputes, claims, problems, or differences directly through consultation and good faith negotiation. If the parties cannot reach an agreement on a solution, either party may initiate binding arbitration.

Any disputes, controversies, or claims arising from or related to this Agreement (including the validity, invalidity, breach, or termination of this Agreement) shall be arbitrated by the Hong Kong International Arbitration Centre (HKIAC) in accordance with the HKIAC Administered Arbitration Rules in force at the time of submission of the Notice of Arbitration. The arbitration proceedings shall be conducted in English. The arbitral award shall be final and binding upon both parties.

13.2 Class Action Waiver

Both parties expressly agree that any arbitration shall be conducted only in their respective individual or entity capacities and not as a class action, class arbitration, or other representative action. Both parties waive the right to bring class actions or seek collective relief.

13.3 Exception for Provisional Relief

Notwithstanding the above arbitration clause, both parties have the right to apply to a court with jurisdiction for preliminary injunctions or other provisional relief to prevent irreparable harm to intellectual property rights or trade secrets.

13.4 Governing Law

This Agreement and all matters arising from or related to this Agreement shall be governed by and construed in accordance with the laws of Hong Kong, without regard to conflict of laws rules.

XIV. Contact Information

All questions, notices, and requests regarding this Agreement and the Privacy Policy may be sent to our Company email: [enterprise@easyclaw.com]

XV. Miscellaneous Provisions

15.1 Entire Agreement

This Agreement (together with the Privacy Policy, DPA (if applicable), SLA (if any), and other annexes) constitutes the entire agreement between you and us regarding the Services. This Agreement supersedes all prior oral or written understandings or agreements between you and our Company regarding your use of the Services.

15.2 Force Majeure

Our Company shall not be responsible for failure to perform obligations under this Agreement due to circumstances beyond our reasonable control, including but not limited to: acts of God, war, riots, terrorism, embargoes, actions of civil or military authorities, fire, floods, or accidents.

15.3 Assignment

You may not assign any rights or obligations under this Agreement without our written consent. We may assign this Agreement to affiliates or successors who assume our business operations after notifying you.

15.4 Waiver

Neither party's failure or delay in exercising any right under this Agreement constitutes a waiver of such right; single or partial exercise of any right does not preclude further exercise of such right or exercise of other rights.

15.5 Severability

If any provision of this Agreement is found to be invalid or unenforceable, such provision shall be deemed modified to be valid and enforceable to the maximum extent permitted by law; if such provision cannot be so modified, it shall be deemed deleted, and the remaining provisions shall remain valid and binding.