Privacy Policy-Easyclaw.work

Last Updated: March 30, 2026
Effective Date: March 30, 2026

“EasyClaw.work” is developed and operated by 【DOCUAGILE PTE. LTD.】 (hereinafter referred to as “we”, “us”, or “our Company”). We attach great importance to the privacy and protection of your personal information, and undertake to process your personal information in a secure, lawful and transparent manner in strict compliance with applicable laws and industry‑standard security practices.

When you use the features and services of the EasyClaw.work platform as an individual user or enterprise user (including its organization administrators and authorized members), this Privacy Policy helps you understand how we collect, use, store, share and protect your personal information. Except for information necessary for the provision of core functions and compliance with legal obligations, you may choose not to provide other information, although this may result in the unavailability of corresponding functions. We may revise this Policy as our services are updated, and you are encouraged to review the latest version from time to time.

This Privacy Policy explains the following:

  • 1. Personal Information We Collect
  • 2. How We Use Information We Collect
  • 3. How We Disclose Your Information
  • 4. How We Protect Minors
  • 5. Security
  • 6. Retention of Personal Information
  • 7. Your Data Subject Rights and Choices
  • 8. Special Information for US Residents
  • 9. How to Contact Us

1. Personal Information We Collect

During your use of EasyClaw.work services, we collect and use relevant personal information as necessary for our product functions and business purposes. We adhere to the principles of lawfulness, legitimacy, necessity and minimization, and process your information only for the purposes of enabling product functions, providing services and ensuring security.

A. Information you provide to us

When you access or use our services, we collect personal information you voluntarily provide or generated by the system upon your authorization, including the following categories:

  • Account registration and login information
    When you create or log into an EasyClaw.work account, we collect information related to account creation and verification, including:
    i) your Google login email address;
    ii) minimal necessary information obtained from Google with your authorization (including nickname, avatar, etc.);
    iii) login source identifier (such as Auth = Google) and system-generated unique identifier (UUID) for security verification and user identification.
    We do not access or store any content of your Google account unrelated to login, such as contacts, files or cloud storage data. Such authorization is limited solely to the purpose of authentication and login.
  • Enterprise verification information (enterprise users only)
    If you use EasyClaw.work services as an enterprise user, we collect:
    i) full legal name, registration number and registered address of the enterprise;
    ii) administrator’s name, position and contact email;
    iii) enterprise authorization documents (such as letters of authorization, stamped or signed materials);
    iv) name, email and telephone number of the billing contact.
    Such information is used solely for qualification verification, billing settlement, enterprise team management and subsequent enterprise support services. Enterprise administrators shall be independently responsible for managing the information of members within the enterprise account.
  • Payment and billing information
    When you purchase Credits or subscribe to managed services (such as “Lobster Hosting”), transactions are processed through third‑party payment service providers (including Stripe, PayPal, etc.). We may receive or store the following necessary payment‑related information:
    i) payment account identifier, billing address, enterprise tax number;
    ii) payment status and timestamp.
    We do not obtain or store full bank card numbers or security codes. Core payment data of transactions is processed and stored solely by third‑party payment institutions.
  • Customer service and communication information
    When you contact us via email, online support or ticket system, we may collect:
    i) contact email, issue description, ticket number;
    ii) screenshots, log files or other materials you voluntarily provide.
    Such information is used solely to respond to inquiries, troubleshoot issues and improve product experience, and will not be used for other purposes.
  • User content and feature authorizations
    To provide you with AI‑related functions (including conversation, file processing, skill plug‑ins, etc.), we may collect or temporarily process the following information during your operation (depending on the features you select):
    i) text, voice, images, videos or file content;
    ii) local resources you authorize, including microphone, file access, clipboard, window status.
    All such data is used solely to fulfill your specified tasks and will not be used for other purposes or automatically stored after completion of the task.
  • Clipboard and Bot configuration prompt information
    When you click “Copy Prompt” or similar functions on the EasyClaw.work platform, the system copies relevant string content to your local device clipboard for you to configure AI Bots on external platforms such as Feishu (Lark) and DingTalk:
    i) such copy operation is performed entirely locally;
    ii) we do not access, upload or store clipboard content;
    iii) we do not read messages, account or configuration data from any third‑party applications (including Feishu and DingTalk).
  • Bot API authorization information (optional)
    You may choose whether to enable Bot API authorization, allowing the AI Bot to query account quota or credit usage.
    i) Upon enabling, an access token will be generated for identity recognition and authorization verification;
    ii) Authorization data is transmitted securely only between you and the Bot; we will not share such authorization with any third party;
    iii) You may revoke the authorization at any time in your account settings to terminate Bot access.

B. Information automatically collected through the Service

To ensure system security, performance and functionality, we automatically collect certain device and usage information, including:

Type of Information Examples Purposes of Use
Account and activity information Login time, accessed modules, operation logs, credit consumption records, error reports Optimize product workflows, conduct audit trails and prevent security risks
Device and technical information IP address, browser type, operating system version, language preference, time zone, UUID, Cookies and session tokens Maintain login status, enable regional adaptation and security protection
AI service usage data Commands you enter, files you upload, generation requests and response logs in AI features Perform tasks, generate results, monitor performance and prevent abuse
Performance monitoring and crash data API response time, latency, error codes, crash reports Diagnose system issues and improve stability
Cookies and similar technologies Language preference, login status, browsing history Identify sessions, personalize experience and maintain security

We do not identify specific individuals through automated means unless necessary for compliance with legal obligations or safeguarding service security.

C. Information you share on third‑party websites or social media services

Our services may contain links to third‑party websites and social media services, where you may post comments, stories, reviews or other content. If you interact with such third parties, you provide information directly to them (not to us), and you will be subject to the privacy policies of such third parties. We encourage you to read their data usage policies. Our linking to other websites or services does not constitute our endorsement of such third parties.

D. Third‑party AI and infrastructure services

To provide you with diverse intelligent conversation and generation services, EasyClaw.work integrates multiple third‑party AI models and cloud infrastructure services. When you interact with the AI or perform related functions, the system transmits necessary input content (including text, files, parameter settings) to the relevant third‑party model API based on your selected model to generate results. We transmit only the minimal data required to fulfill your request and comply with the security and privacy requirements of each third‑party provider.

Currently supported third‑party AI models include:

  • OpenAI Series: GPT‑5.4, GPT‑5.4 Mini, GPT‑5.4 Nano, GPT‑5.2
  • Anthropic Claude Series: Claude Opus 4.6, Claude Sonnet 4.6, Claude Haiku 4.5
  • Google Gemini Series: Gemini‑3.1‑Pro‑Preview, Gemini‑3‑Pro‑Preview, Gemini‑3‑Flash‑Preview
  • Zhipu GLM Series: GLM‑5, GLM‑5 Turbo
  • Moonshot Kimi Series: Kimi K2.5

All the above models are independently operated by their respective providers (including OpenAI, Anthropic, Google DeepMind, Zhipu AI, Moonshot AI, etc.). EasyClaw.work communicates with relevant APIs only when you initiate a request and will not use data for training, marketing or other purposes unrelated to your usage.

When using AI features:

  • You may freely select or switch between different models;
  • We will display the source and name of the model used;
  • Input data you submit is used only for processing the current request and will be deleted or anonymized after a reasonable period.

For more details on third‑party processing rules, retention and security measures, please refer to:

All third‑party providers may process data in jurisdictions outside your country, including Singapore, the United States and the European Union. Such cross‑border transfers will be conducted to the extent permitted by applicable laws.

2. How We Use Information We Collect

We use your personal information only as permitted by applicable law. The lawful bases for our collection and use of personal information described in this Policy depend on the type of personal information and the specific context in which we collect it:

  • We need to process your information to perform our contract with you;
  • You have given us consent to do so;
  • In certain jurisdictions, processing is necessary for our legitimate interests, including:
    • providing, maintaining and marketing our services;
    • detecting, preventing and enforcing violations of our User Agreement, including service abuse, fraud and other security incidents;
    • protecting our legitimate rights and the rights of others.
    Where legitimate interests are not an available legal basis in a particular jurisdiction, we shall rely on alternative lawful bases available in such jurisdiction.
  • We need to comply with a legal obligation to which we are subject.

3. How We Disclose Your Information

We may disclose your personal information to third parties under the circumstances described below for the purposes set out in this Policy.

We disclose your personal information only lawfully, legitimately, necessarily, specifically and explicitly, and share only personal information necessary to provide services. We require our partners to retain data only for the necessary period and implement adequate security measures to protect data security through contractual arrangements.

We may disclose your personal information to the following categories of third parties:

  • Affiliates and corporate partners: We may disclose personal information among our affiliates and related entities for legitimate business purposes and operation of services, in compliance with applicable laws.
  • Service providers and business partners: Third‑party service providers that supply us with information technology services (such as cloud storage) and business support (including analytics and advertising) may process your data. Such third parties process your personal information on our behalf pursuant to relevant agreements.
  • Law enforcement, public authorities or judicial bodies: We may disclose your personal information if required by law, or if we reasonably believe in good faith that such disclosure is necessary: to comply with legal obligations, process or requirements; to enforce our User Agreement and other terms, policies and standards, including investigating potential violations; to detect, prevent or address security, fraud or technical issues; or to protect the rights, property or safety of us, our users, third parties or the public as required or permitted by applicable law (including exchanging information with other companies and organizations to prevent fraud).
  • Corporate transactions: If we are involved in a merger, acquisition, bankruptcy, reorganization, partnership, asset sale or other transaction, we may disclose your personal information as part of such transaction.

4. How We Protect Minors

Our services are not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18 except as permitted by applicable law. If we become aware that we have collected personal information from a child without parental knowledge, we will use commercially reasonable efforts to delete such information from our databases. If applicable law in your jurisdiction defines a different age of minority, we will comply with such local standard.

5. Security

We are committed to protecting the security of your personal information. We maintain appropriate physical, technical and administrative safeguards to protect the confidentiality of your personal information. In addition, we require service providers that process personal information on our behalf to maintain appropriate physical, technical and administrative safeguards to protect the security and confidentiality of your personal information.

Although we take all reasonable measures to protect your personal information, we cannot guarantee absolute security or prevent loss, misuse, unauthorized access or alteration. We cannot protect any personal information outside our control, such as information transmitted via email or wireless connections.

Protecting your personal information is also your responsibility. When registering an account, you should choose a sufficiently long and complex password and keep it confidential. Do not leave your device unlocked to prevent unauthorized access. Please ensure you trust the wireless connection you use to access our services.

6. Retention of Personal Information

We maintain retention policies for personal information we collect to ensure that information is not retained longer than necessary for the intended purposes. We apply different retention periods to different types of personal information based on service needs and regulatory requirements.

Upon expiration of the retention period, we will delete or anonymize your personal information in a manner that makes it unrecoverable and unreadable.

When determining the retention period of your personal information, we consider:
(i) the nature of the personal information and the activities involved;
(ii) the duration of your use of the services;
(iii) our legitimate interests and legal obligations.

7. Your Data Subject Rights and Choices

Depending on applicable law and your place of residence, you may have the following rights regarding your personal information. If you have additional requests regarding access to your personal information, please contact us.

  • A. Right of access: You may have the right to know what personal information we hold about you, including the categories of personal information, the commercial or business purposes for collection, categories of third parties to whom we disclose such information under applicable law, and other related details. If you request a copy of personal information we hold about you, we will provide it to you free of charge promptly, unless we are permitted by law to charge a reasonable fee.
  • B. Right of correction: Under certain circumstances, you may request that we correct inaccurate personal information we hold about you.
    We cannot guarantee the factual accuracy of AI‑generated outputs. If outputs contain inaccurate personal information relating to you, you may submit a correction request. We will use reasonable efforts to correct such information; however, due to the technical complexity of artificial intelligence models integrated into the product, we may not always be able to do so.
  • C. Right to data portability: You may contact us to request that personal information you have provided to us be supplied in a structured, commonly used and machine‑readable format, and where applicable, transferred to another controller.
  • D. Right to erasure: You have the right to delete your account and erase your personal information. All your personal information will be deleted upon account deletion. You may also contact us to request deletion of personal information you have provided. If certain of your personal information cannot be deleted, we will inform you of the reasons.
    We reserve the right to retain certain personal information as permitted by applicable law for a reasonable period.
  • E. Withdrawal of consent: Where we process your personal information based on your consent, you may contact us to withdraw such consent. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

We do not currently use your personal information for marketing purposes. If we use your personal information for marketing in the future, you will have the right to opt out of receiving direct marketing communications via the unsubscribe mechanism included in such communications or by contacting us.

Objection to processing: Subject to applicable law, you may contact us to object to our processing of your personal information based on our legitimate interests, for reasons relating to your particular situation. We may have overriding legitimate interests to continue processing your personal information, in which case we will notify you.

Restriction of processing: You may contact us to request that we restrict processing of your personal information. You have the right to restrict processing if:

  • Processing is unlawful and you oppose deletion of the relevant personal information;
  • You require us to retain personal information that would otherwise be deleted for the establishment, exercise or defense of legal claims;
  • You contest the accuracy of your personal information, pending our verification;
  • You object to our processing of your personal information, pending our verification.

Other rights: Depending on your jurisdiction, you may have additional rights regarding your personal information. For example, if you believe that processing of your personal information violates applicable data protection laws (such as the EU GDPR), you may have the right to lodge a complaint with the relevant data protection authority. For US residents, please see Section 8 below for further details of your rights.

To exercise one or more of the above rights, inquire about such rights or any other provisions of this Policy or our processing of your personal information, or file a complaint regarding our processing practices, you may contact us at enterprise@easyclaw.com. When submitting a request, please specify the scope and basis of your request and provide us with information necessary to verify your identity. We may contact you to confirm your identity before processing your request. We will respond to your request or complaint within a reasonable timeframe in accordance with applicable data protection laws.

8. Special Information for US Residents

We have collected personal information since the launch of our services, as detailed in Section 1 above. We will update disclosures annually on May 1 in accordance with the CCPA.

As a newly launched service, we have disclosed personal information to third parties since launch as described below. We will update such disclosures annually in compliance with the CCPA. You may also request that we provide you with a list of third parties to whom we have disclosed your personal information, as permitted by certain state data protection laws.

To the extent required by local law and subject to applicable exceptions, you may have the following rights:

  • Right to limit the use of sensitive personal information: The definition and scope of “sensitive personal information” may vary under applicable state data protection laws, but typically includes racial or ethnic origin, religious beliefs, sexual orientation, health data, biometric data, financial data, credit data, online data of children under 13, and precise geolocation data. You have the right to request that we limit the use and disclosure of your sensitive personal information, subject to certain exceptions. To request limitations on your sensitive personal information, please contact us using the contact information below.
  • Right to opt out of the sale or sharing of personal information: Based on the definitions of “sale” and “sharing” under applicable state data protection laws, we do not believe we engage in such activities, nor have we done so in the past 12 months as of the effective date of this Policy. Certain data collected by third parties on our website and applications for interest‑based advertising and social media tools may be considered a “sale” or “sharing” under California privacy laws.
  • Right to appeal: You may contact us using the information below to appeal any request we have declined to act upon.
  • No direct marketing disclosures: We do not disclose personal information to third parties for their direct marketing purposes.
  • Right to non‑discrimination: You have the right not to be discriminated against for exercising any of your rights.
  • Right to use authorized agents: Under certain state data protection laws, you may designate another person to submit requests on your behalf. We will verify all requests via email before taking action and reserve the right to decline requests if we cannot satisfactorily verify your identity. This also applies to requests submitted by an authorized agent.

To exercise one or more of these rights, ask questions about these rights or any other provisions of this Policy, inquire about our processing of your personal information, or file a complaint regarding our data practices, please contact us using the information in Section 9 below. We may require you to provide documents such as application forms and identity verification materials. We may contact you to verify your identity to process your request and will respond promptly as permitted by applicable law.

9. How to Contact Us

For more information about your data subject rights or our processing of your personal information, please contact us using the following details:

Contact Information: enterprise@easyclaw.com