Update Date: March 30, 2026
Effective Date: March 30, 2026
Welcome to use the recharge service of EasyClaw.work (hereinafter referred to as "this Service"). Please carefully read, understand and abide by the following agreement. This Agreement is a legally binding agreement between you (Enterprise User) and 【DOCUAGILE PTE. LTD.】 (hereinafter referred to as "the Company" or "we"), a company legally established and validly existing in accordance with the laws of Singapore, regarding your use of the recharge service of EasyClaw.work Enterprise Edition. This Service is exclusive to enterprises and is only provided to enterprise users; individual users are not permitted to use this Service.
I. Introduction
1. This Service is provided by 【DOCUAGILE PTE. LTD.】 and its affiliated parties (if any) to you (or "Enterprise User"), covering relevant services such as recharge and payment, point redemption, quota management and allocation within the EasyClaw.work Enterprise Edition product. This Agreement aims to clarify the core rights and obligations of both parties and protect the legitimate rights and interests of both parties.
2. As an Enterprise User, before using this Service, you must carefully read and fully understand all the terms of this Agreement, especially the terms that we prompt you to pay attention to in a reasonable manner (including but not limited to recharge rules, refund terms, and exemption or limitation of liability clauses). If you do not agree to any term of this Agreement, please do not perform any recharge operation; once you complete the recharge payment, it shall be deemed that you have read and agreed to all the contents of this Agreement on behalf of the enterprise, and this Agreement shall immediately take legal effect between you (Enterprise User) and us, and shall be binding on both parties.
3. You must confirm that, as an Enterprise User, you have the capacity for civil rights and civil conduct corresponding to the use of this Service as stipulated by the laws of Singapore, and can independently bear all legal liabilities arising from the use of this Service. You warrant that you are a legally established and validly existing enterprise entity, and the relevant enterprise information provided by you is true, legal and effective. If you provide false information or do not have the qualification of an enterprise entity, you shall bear all legal liabilities arising therefrom, and the Company has the right to terminate this Service and pursue your relevant liabilities.
II. Scope of Application of This Agreement
1. This Agreement applies to all recharge-related services you (Enterprise User) use in the EasyClaw.work Enterprise Edition, including but not limited to recharge and payment, point redemption, quota management, quota allocation, as well as the use and inquiry of various recharge-related rights and interests.
2. This Agreement is a supplementary agreement to the "EasyClaw.work Enterprise Edition User Service Agreement" and the "EasyClaw.work Privacy Policy", an integral part thereof, and forms an integral whole with them. If there is any conflict or inconsistency between this Agreement and the above two documents, this Agreement shall prevail; if any matter is not stipulated in this Agreement, the relevant provisions of the above two documents shall apply.
III. Definition of Terms
1. "EasyClaw.work": Refers to the client application, official website (easyclaw.work), and relevant interfaces for third-party use legally owned and operated by the Company, specifically referring to the enterprise edition product. The specific version shall be subject to the one you actually use, and the Company has the right to adjust the product form according to business development.
2. "User": Specifically refers to a legally established and validly existing enterprise entity that logs in, registers and uses the EasyClaw.work Enterprise Edition and intends to handle or use this recharge service. In this Agreement, the "User" refers to "you" (Enterprise User).
3. "Recharge Service": Refers to the value-added service of the EasyClaw.work Enterprise Edition product, which allows enterprise users to exchange points within the EasyClaw.work Enterprise Edition platform by paying US dollars and use the points for enterprise quota management and allocation.
4. "Recharge Version": Currently, this Service provides recharge versions including Standard Team Edition, Professional Team Edition, and Flagship Custom Edition. The Company has the right to add or adjust recharge versions according to business development. Different versions correspond to different recharge amounts, point rights, and enterprise usage rights. For specific details, please refer to the real-time announcement on the product recharge page.
5. "Points": Refers to virtual rights and interests certificates obtained by enterprise users after completing recharges. They can only be used for enterprise quota management and allocation operations within the EasyClaw.work Enterprise Edition platform, and cannot be exchanged for any legal tender, nor transferred, donated, or sold to third parties (including other enterprises and individuals).
6. "Product Rules": Refers to the general term of this Agreement, the "EasyClaw.work Enterprise Edition User Service Agreement", the "EasyClaw.work Privacy Policy", as well as announcements, prompts, notices, and other contents related to the enterprise edition recharge service and point use issued by the Company now or in the future.
IV. Description and Rules of Recharge Service
1. Recharge Versions and Rights
1.1 Currently, the recharge versions provided by this Service include Standard Team Edition, Professional Team Edition, and Flagship Custom Edition. The Company may add or adjust recharge versions according to business development. Different versions correspond to different recharge amounts, point quantities, and exclusive enterprise rights. For the specific recharge amount, point exchange ratio, scope of rights and interests, etc., please refer to the announcement on the product recharge page.
1.2 The Company has the right to adjust the name, recharge amount, and corresponding rights and interests of the recharge versions according to factors such as business development plans and enterprise market demand. After the adjustment, the Company will notify you through appropriate methods such as in-site messages and official announcements of the EasyClaw.work Enterprise Edition. The enterprise rights corresponding to the recharges you completed before the adjustment takes effect will not be affected by the adjustment.
2. Recharge and Point Rules
2.1 Recharge Method: You must first log in to your EasyClaw.work Enterprise Edition user account, enter the recharge page, select the required recharge version, and complete the US dollar payment operation in accordance with the page guidelines. After the payment is successful, the corresponding points will be immediately credited to your enterprise account (except for special circumstances such as system cache and payment channel delay), and can be used for enterprise quota management and allocation immediately after being credited.
2.2 Point Exchange: The specific exchange ratio between the recharge amount and points shall be subject to the real-time announcement on the product recharge page. The Company has the right to adjust the exchange ratio according to factors such as operational needs and market changes, and will notify you in advance through official channels to ensure your right to know.
2.3 Point Use: Points can only be used for enterprise quota management and allocation operations within the EasyClaw.work Enterprise Edition platform, and cannot be withdrawn, transferred, donated, nor used for any other purposes not agreed in this Agreement. Unused points are valid for a long time and will not automatically become invalid unless your enterprise user account is banned or cancelled.
2.4 Account and Terminal Restrictions: The points obtained through recharge are only for the use of your enterprise's registered user account. It is prohibited to lend, rent, or transfer the enterprise account and points (including transfer to other enterprises or individuals). The Company will reasonably limit the maximum number of terminals that can log in to the same enterprise account and the number of terminals online at the same time. If your use behavior exceeds the limit, the Company has the right to take measures such as restricting login, restricting point use, and interrupting services, and you shall bear all losses arising therefrom.
2.5 Inquiry Method: You can log in to your enterprise user account and query relevant information such as your recharge amount, recharge time, point balance, point use records and enterprise quota allocation through the path of [Quota Management]. If you have any questions, you can contact customer service for verification.
V. Instructions on Recharge and Refund
1. Recharge Fees
1.1 The charging standard of each recharge version is denominated in US dollars, and the specific amount shall be subject to the real-time announcement on the recharge page. The Company has the right to reasonably set the price of the recharge service independently, and the pricing strictly complies with the relevant provisions of the Singapore Consumer Protection (Fair Trading) Act (CPFTA), ensuring that the price is fair, transparent, free from misleading pricing behavior, and suitable for the consumption needs of enterprise users.
1.2 You must complete the recharge payment through the payment channels designated by the Company (including but not limited to international payment channels such as Stripe). The supported payment methods may vary by terminal and system; please operate in accordance with the instructions on the payment page. If the recharge service cannot be handled due to problems with your enterprise payment account (such as insufficient balance, frozen account, incorrect information, etc.), you shall bear all relevant responsibilities, and the Company may provide necessary assistance.
2. Refund Rules
2.1 Since the points corresponding to the recharge service are virtual consumption rights and
interests, once credited to the account, no refund will be given in principle except for the
following circumstances. Please carefully check the recharge version, amount, and other information
before recharging and operate with caution:
(1) The Company's fault leads to recharge failure and points cannot be credited, and the issue
cannot be resolved by supplementing the points;
(2) Other circumstances where a refund is required as clearly stipulated by the laws of Singapore.
2.2 If you meet the above refund conditions, you must contact the Company's customer service within 14 working days from the date of the relevant circumstance, and provide relevant enterprise certification materials and recharge vouchers (including but not limited to recharge order screenshots, payment vouchers, problem descriptions, etc.). After verification, the Company will refund the corresponding amount through your original payment method (deducting the fees corresponding to the points you have used), and the refund arrival time shall be subject to the arrival time limit of the payment channel.
VI. General Rules
1. You must properly keep your EasyClaw.work Enterprise Edition user account and password, designate a special person to be responsible for account management, and shall not disclose them to any third parties (including other enterprises and individuals). You shall bear all responsibilities for the loss of points, abnormal account use, and other problems caused by non-Company reasons such as account leakage, theft, and loss, and the Company shall not bear any liability for compensation.
2. You are prohibited from obtaining points, tampering with point records, or illegally transferring or selling points by any illegal means (including but not limited to using system vulnerabilities, malicious software, account theft, etc.). If such behavior is found, the Company has the right to immediately ban your enterprise user account, invalidate the unused points in the account, not refund the collected recharge fees, and has the right to pursue your relevant legal liabilities. If any loss is caused to the Company, you shall bear all liability for compensation.
3. The Company will strictly comply with the relevant provisions of the Singapore Personal Data Protection Act (PDPA), properly protect your enterprise-related data and recharge-related information, and will not arbitrarily disclose, sell or abuse your relevant information unless it complies with legal provisions or your explicit authorization.
4. The Company shall not be liable for any compensation for the interruption of the recharge service or the inability to use points normally caused by reasons not attributable to the Company, such as changes in Singapore's laws and regulations, government regulatory requirements, force majeure, system failures, network problems, and third-party service defects. However, the Company will make every effort to take measures to restore the service and notify you in a timely manner through official channels.
5. All relevant costs required for you to use this Service, such as equipment (such as enterprise office computers, mobile phones, etc.), network fees, and payment handling fees, shall be borne by you.
VII. Suspension and Termination of Service
1. The suspension or termination of this Service mainly includes the following circumstances:
(1) You take the initiative to suspend or terminate, including but not limited to taking the
initiative to cancel the enterprise user account and no longer using the recharge service;
(2) You violate the provisions of this Agreement or the relevant laws of Singapore, and the Company
suspends or terminates the provision of services to you in accordance with the law;
(3) The laws of Singapore or government regulatory authorities require the suspension or termination
of this Service;
(4) This Service cannot be continued due to force majeure, the Company's business adjustment, and
other reasons;
(5) You no longer have the qualification of an enterprise entity.
2. After the suspension or termination of the Service, the Company has the right but not the obligation to send you a notice. You can confirm the service status by logging in to the enterprise account or contacting customer service.
3. After the termination of the Service, the unused points in your enterprise account will automatically become invalid, and the collected recharge fees will not be refunded. The Company shall not bear any additional liabilities, nor is it obligated to retain your recharge records, point information, and other relevant data (except as otherwise stipulated by law).
VIII. Risks and Liabilities
1. You shall bear all responsibilities for any losses caused by your violation of the provisions of this Agreement, the relevant laws of Singapore, or your own improper operation, account leakage, etc.; if any loss is caused to the Company, other enterprise users, or third parties, you shall bear all liability for compensation.
2. The Company does not guarantee that this recharge service is completely free of faults and interruptions. For temporary service interruptions caused by technical problems, system maintenance, and other reasons, the Company will make every effort to repair it as soon as possible and will not bear additional liability for compensation, but will notify you in advance through official channels (except in emergency situations).
3. When you recharge through third-party payment channels, there may be risks such as theft of enterprise payment accounts and fraud. Such risks shall be borne by you. The Company cannot control such risks, nor is it obligated to pursue responsibilities or compensate for losses on your behalf from lawbreakers, but will provide necessary assistance within the scope permitted by law.
IX. Complaints and Contact Information
If you have any questions, complaints, opinions, or suggestions about this Agreement, recharge service, point use, enterprise quota management, and other related matters, you can contact us through the email [ ], and we will respond in a timely manner within the reasonable time limit stipulated by the laws of Singapore and make every effort to solve the relevant problems for you.
When you make a complaint or feedback, you must provide true, legal, and effective relevant enterprise certificates and recharge records (such as recharge records, screenshots, etc.) to ensure the authenticity of the feedback content. If you provide false information, you shall bear corresponding responsibilities.
X. Others
1. The establishment, effectiveness, performance, interpretation, and settlement of disputes of this Agreement shall all be governed by the laws of Singapore. If any term of this Agreement is invalid due to conflict with the relevant laws and regulations of Singapore, such term shall be reinterpreted in accordance with the principle closest to the purpose of this Agreement without violating legal provisions, and the remaining terms shall remain valid and binding on both parties.
2. The place of signing this Agreement is Singapore. If any dispute arises between you and us due to this Agreement, both parties shall first try to resolve it through friendly negotiation; if the negotiation fails, you agree to submit the dispute to the court with jurisdiction in Singapore for litigation.
3. The Company has the right to modify and improve this Agreement according to the update of Singapore's laws and business development needs. The modified Agreement will be announced through official announcements and product page prompts of the EasyClaw.work Enterprise Edition, and will take effect on the date of announcement. Your continued use of this recharge service shall be deemed that you agree to the content of the modified Agreement.
4. The headings in this Agreement are only for the convenience of reading and do not affect the meaning or interpretation of any term of the Agreement.
You (Enterprise User) and the Company are independent entities. This Agreement does not constitute an agency, partnership, joint venture, or employment relationship between the two parties, and the Company shall not be liable for joint and several liability for any of your acts (except as otherwise stipulated by law).